Mortgage payments

[Melw]

Hi
I have been told from a company that is servicing my mortgage that I am behind two payments on my mortgage.

I have requested the dates of the payments missing since I do not make the payments they are taken out of my checking account by the bank. Their answer was to call the old service company Countrywide and ask them. Countrywide's answer was to send me the statement which is totally confusing with payments and reversals. A CPA would have a hard time working with the statement.

Their is $3000 of excess escrow they will not give me until the 2 payments are made. I cannot see making any payments until I know dates of when the payments are suppose to be missing.
Any advice. The service has said it is my responsibility to figure this out. I can't believe just because they say I owe it I have to pay without any backup.

Any advice would be appreciated this has been a terrible experience since these services took over my account. It started in 2008 and has been a nightmare. Before the services when the bank took care of their own service I never had a bit of trouble.

Thanks