Interesting Situation....

[sawser]

Hello all, thanks for your help in advance.

I'm in an interesting situation with a cable company (Time Warner Cable).
Here's the short version of the story:

In 2006/2007, I shared an apartment with a woman and we both shared an account (I was the primary account holder). We split up in September of 2007, and as part of the split up, we decided that she'll continue with the Cable, as I was moving to a place that didn't need it. I called Time Warner and talked to a relatively polite gentleman that confirmed A) The account's services were transferred to a new address and B) That I was removed from the account.

I thought that was the end of my journey with TWC and all was well and happy in the world. I moved out to the new location (that had Dish). Well, my phone number is still the same. Fast forward to Last Feburary(ish): I get a call from TWC saying I was 1 month over due, send payment, etc. I told them that I had been removed from the account and not my problem, etc. They didn't call back again, so I assumed (dumb i know) that they had corrected everything and I was home free.

Well, last week, I started getting calls from them twice a day. I don't know what they wanted as they always called when I was at work or otherwise in disposed. Today, I received two calls from strange numbers. I'm assuming they sent me to collections.

I'm not sure where to go at this point. I know if I go to court, I'll probably be fine (I have 2 years of bills and bank statements at a location that doesn't have TWC locations). TWC does not know where I live and hasn't sent me any written notifications.

What do you guys think?


Thanks,
Robert

[Trish]

By any chance do you have a final bill or paperwork showing the transfer?
They should have it in their records.

I would call up and talk to a mgr (not just a CSR) and explain the situation.
With the time frames and changes in address (even if that's all you have for proof), you ought to be able to get this taken care of.

[sawser]

Thanks for the reply.

Unfortunately, I don't have any paperwork. My ex and I had a rather... explosive break up; I was moved out of there in a matter of days. If they sent any confirmation of the transfers, she would have gotten them.

It turns out the strange number was my sister calling from Mexico (strange, I know), so I haven't heard anything from TWC since the couple weeks of nonstop calling.

Do you suppose I should go into their office?

Thanks again for your advice/help.

Thanks,
Rob