Collection Agency is giving me the run around

[J.A.]

My son received 3 parking tickets while driving a car that I own. The total was $254. I paid the 1st ticket $104, 2nd ticket for $75. Checked with my bank to make sure both had cleared my account before sending the 3rd for $75. Bank said they both cleared, but I received a letter from the collection agency handling these tickets, stating that I owed for $150 dollars. I contacted them and inquired about the $75 ticket. They said they never received payment. I told them about it clearing through my bank. They wanted me to send a cop of the canceled check from the bank, which I did. I mailed this, they said they can't find any record so they asked that I fax it. I did this and called back 2 days later and asked if they received it because I have my confirmation sheet. They said they have no record of it ever being received, nothing posted.

I have spoken to reps and supposedly managers and I am totally frustrated. I don't want to send the last payment of $75 because they may say the same thing. What should I do?

[jjgross]

Originally Posted by J.A.

My son received 3 parking tickets while driving a car that I own. The total was $254. I paid the 1st ticket $104, 2nd ticket for $75. Checked with my bank to make sure both had cleared my account before sending the 3rd for $75. Bank said they both cleared, but I received a letter from the collection agency handling these tickets, stating that I owed for $150 dollars. I contacted them and inquired about the $75 ticket. They said they never received payment. I told them about it clearing through my bank. They wanted me to send a cop of the canceled check from the bank, which I did. I mailed this, they said they can't find any record so they asked that I fax it. I did this and called back 2 days later and asked if they received it because I have my confirmation sheet. They said they have no record of it ever being received, nothing posted.

I have spoken to reps and supposedly managers and I am totally frustrated. I don't want to send the last payment of $75 because they may say the same thing. What should I do?

ask them to check with their bank for a history of that check.Also ask them to do an audit to find the money.You need to send them nothing until they quit lying about the payment.Just go's to show what we said can't trust them.

[J.A.]

Thanks for the advice. I'll let you know what happens. If anyone has any other ideas, I welcome them.