This is actually not that weird for EX.
EX is well known for doing things like this. They love stall tactics on disputes. EX routinely sends responses to disputes like this. It's very common to get this "suspicious request" letter. They also are known to ask for ridiculous documents to prove your identity (documents which no sane person should send through the mail). They are even known to send letters back to people, asking for them to verify their identity and verify their address. It doesn't make one darn bit of sense. Why send a letter to verify the address... to that very address?
I would personally send a letter to them, saying that the request did in fact come from you, and you would like for them to proceed with the dispute. This is really common for EX and this is what most people do in response.
Good luck!
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