Wow, I learned quite a lot from this thread, I usually have done past disputes by letter but using a standard form. I will definately stop this in the future. I didn't realize they couldn't scan the purple or teal font but I will probably do hand written as suggested. I have opted out so my next step is to update my address and stuff. I will read the letters section for that as I plan to do that over the weekend. This is a very informative site !!
