Hey crisis....sorry I missed this :o
I tend to agree with nitro here....I don't think it's necessary to quote TU's response.
Maybe you can just say something like.........I received a letter from your company stating your general policy and I have contacted the FOI as you recommended. They state they do not report public records to the CRAs which is contrary to what you claim your procedures to be.
You can reword it of course........but maybe something along those lines.
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