Yes, I would write Chase and ask them about this. You should tell them the same thing you are telling us and ask them how/why are you being "labeled" as an unfavorable customer.
If this were me I'm not so sure I would be nice in the letter. I would probably file complaints and then send them the letter (along with copies of my complaints) telling them they have lost a customer for life. That's BS. But then again........that's just me. If you are wanting to continue a relationship with this bank you might not want to go that route.
Oh and if you REALLY want to wake them up. File a complaint with the OCC.
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