Have you tried sending them to someone in upper mgmt? A president or CEO?
Is it a
really good goodwill letter (a.k.a. a sob story mixed with some begging)?
It is possible that a gw letter will not work. It is considered a long shot but it does actually work sometimes.
The other thing (if gw doesn't work) is Planet Feedback. They will actually get in touch with the "higher ups" and it seems to get their attention.
Then if that doesn't work, you can try disputing the lates.
Hope that helps.... Good luck.
