Which report are you getting that from?
And are the dates right? You opened it in May 2003 and then DOLA was two months later?
Regarding the phone call.......typical CA jerk.
The Fair Credit Reporting Act merely states that they must provide accurate information. Nowhere does it say they have to report it.
Just keep trying.......don't give up. Like I said, be polite but be persistent. At this point you have nothing to lose........but to them, time is money. They have your money already, so in their eyes......you are wasting their time......keep wasting it. lol kwim? Sooner or later they will tire of you.