I had a similiar problem a few years ago, long story short, I kept calling and being transferred to different people, eventually they transferred me to their chicago office where one of the employees accidentally gave me the vp's cell number. He called me back after I left several voice mails and cleared everything up instantly. I would just keep calling until you get someone who can help you, but be really nice, it helps, and also, plan to spend the entire day calling, I did.
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